Switch AutomaticSwitch Automatic

Terms of Service

Last updated 21 September 2026

1. Who you are contracting with

Switch Automatic (Sole Proprietorship — MSME Registered) operates from India. “We” and “us” mean that entity. “You” means the person or business that opens a workspace.

These terms cover the marketing site at switchautomatic.com. The platform itself presents its own in-product terms, with a version date, which you accept when you create a workspace. Where the two differ, the in-product terms you accepted govern your account.

2. Accounts

  • You are responsible for what happens under your login, and for keeping it to yourself. Tell us at [email protected] if you think it has been used by someone else.
  • One free trial per person or business. We keep a minimal, hashed record after an account is deleted purely to stop the same trial being taken repeatedly — see the privacy policy.
  • You must be able to enter a binding contract, and be at least 18.

3. Plans, the wallet, and how money moves

  • Two separate things. A monthly plan fee buys the platform. Calls and AI usage are paid from a prepaid wallet you top up in Indian rupees.
  • Nothing is billed after the fact. If the wallet will not cover an operation, the operation is refused rather than run and invoiced. There is no credit line and no overdraft.
  • The plan fee is taken from the wallet on each billing cycle. We do not hold a card on file and there is no autopay mandate, so keeping enough balance to cover the next cycle is on you. We warn you before the charge if the balance is short.
  • Included credit does not roll over. Wallet credit granted as part of a plan expires at the end of the cycle. Money you added yourself does not expire.
  • Prices can change with notice. A change never applies retroactively to usage already recorded.
  • Upgrades take effect immediately. Downgrades take effect at the next cycle, without a refund of the current one.
  • We are not GST registered. You will not receive a GST invoice; you receive a wallet statement.

4. Refunds

Set out in full in the refund policy. In short: credit you have already spent is not refundable, unspent balance can be requested and is reviewed by a person, refunds go back to the original payment method, and credit granted as part of a plan is never refundable.

5. What you may not do

Calling regulation in India is not optional and getting it wrong is your liability before it is ours. You agree not to use the platform to:

  • make unsolicited commercial calls, or call numbers registered on the national Do Not Call registry, without the consent the law requires;
  • call outside the hours permitted for commercial calling, or bypass any consent, registration or identification requirement that applies to you;
  • impersonate a person or organisation, or let an agent claim to be a human when asked directly;
  • upload contact data you have no lawful basis to hold, or send anything unlawful, fraudulent, harassing or misleading;
  • resell raw platform access as a competing platform, reverse engineer it, or try to reach another customer's workspace;
  • run load or penetration tests against our systems without written permission.

We can suspend a workspace immediately where we reasonably believe one of these is happening, and we will tell you why.

6. Your data and your clients' data

Your content stays yours. We process it to run the service and for nothing else — we do not sell it and do not use it to train public models. Details, including where it is stored, are in the privacy policy.

If you resell to your own clients, you are the one with the relationship to them. You are responsible for what you tell them, what consent you collect, and what you charge them. Money between you and your client does not pass through us.

7. Availability

We run on a single production environment today and do not offer a contractual uptime commitment on the self-serve plans. We will not pretend otherwise. If you need a written SLA, that is what the Enterprise plan is for — talk to us first, not after.

8. Third parties

The platform depends on telecom carriers, cloud infrastructure and AI providers. Their outages, price changes and policy changes affect the service and are outside our control. Where you bring your own provider keys, your agreement with that provider governs that usage.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost business or lost data, and our total liability for any claim is limited to what you paid us in the three months before it arose. Nothing here excludes liability that cannot lawfully be excluded.

10. Ending it

  • You can cancel at any time. Your plan runs to the end of the paid cycle.
  • After a cancelled or lapsed account there is a short read-only window in which you can export your workflows, contacts and call records. After that the workspace and its contents are deleted.
  • We can close an account for a serious or repeated breach of section 5, with notice except where the law or an immediate risk requires otherwise.

11. Changes to these terms

We will post a revised version here with a new date, and the platform will ask you to accept a material change in-product rather than assuming you read this page.

12. Governing law

Indian law applies, and the courts of Uttar Pradesh, India have jurisdiction. Before anyone files anything, write to [email protected] — most of this is solvable in an email.

Questions: [email protected] · In-product terms · Back to home