Refund & Cancellation Policy

This policy outlines the terms under which refunds and cancellations are processed for services provided by Switch Automatic. We encourage all clients to review this policy before engaging our services.

1. Nature of Services

Switch Automatic delivers custom AI automation solutions including voice agents, chatbot systems, and workflow orchestration. Each engagement involves:

• Dedicated discovery and requirements engineering
• Custom system architecture and development
• Third-party service integration and infrastructure setup
• Deployment, testing, and handover

2. Onboarding & Setup Fee

• The onboarding fee is a one-time, non-refundable charge covering discovery, system design, resource allocation, and project initialization.
• Payable prior to commencement. Significant work begins immediately upon receipt, including team allocation and infrastructure provisioning.

3. Recurring Service Fees

• Monthly fees are billed at the start of each cycle for that period's services.
• No partial refunds for the current billing period upon mid-cycle cancellation.
• Services remain accessible through the end of the paid period.

4. Cancellation

• Either party may cancel with 30 days' written notice via email to [email protected].
• All fees through the notice period remain due.
• Completed deliverables are handed over upon cancellation.
• Third-party costs incurred on the client's behalf are non-refundable.

5. Refund Eligibility

Refunds are considered only under the following circumstances:

• Non-delivery: Failure to deliver agreed services within the timeline specified in the Service Agreement, where the delay is solely attributable to Switch Automatic.
• Duplicate payment: Accidental duplicate or excess payment by the client.
• Technical failure: Payment debited but not confirmed due to a gateway error.

6. Processing Timeline

7. Non-Refundable Items

• Onboarding and setup fees
• Delivered and approved services or milestones
• Third-party licenses, API costs, and infrastructure expenses
• Custom development work completed (including partial completion)
• Current billing period fees post mid-cycle cancellation

8. How to Request a Refund

1. Email [email protected] with the subject: “Refund Request — [Your Name / Business]”
2. Include project details, payment reference or transaction ID, and reason for the request.
3. Our team will respond with a decision within 5 business days.

9. Disputes

If unsatisfied with a refund decision, escalate by writing to [email protected]. We will work in good faith toward a fair resolution. Unresolved disputes are governed by our Terms & Conditions and Indian law.

10. Contact

For questions about this policy, contact us at [email protected]