Refund Policy
Last updated 10 September 2026
The short version: money you have not spent, you can ask for back. Money that has already paid for calls or AI usage has left our hands and gone to a carrier or a provider, so it cannot come back — and your statement will show exactly where it went.
1. Unspent wallet balance
- Refundable on request.
- A person reviews each request. There is no automatic refund button.
- Refunded to the original payment method only, never to a different account.
- Once the gateway processes it, expect 5 to 7 working days for it to appear on your statement. That part is the bank's timeline, not ours.
2. Spent credit
Not refundable. Every rupee that leaves the wallet is written as a ledger row naming what consumed it — a call, an AI operation, automation runtime — with the duration and the rate. If a row looks wrong, that is a dispute, not a refund: see section 5.
3. Credit included with a plan
Never refundable, and it does not roll over. Wallet credit granted as part of a monthly plan is part of what the plan gives you; it expires at the end of the cycle whether or not you used it. Money you topped up yourself is separate, does not expire, and is covered by section 1.
4. Plan fees
- The monthly fee pays for the cycle it was charged for. Cancelling part way through does not refund that cycle — the workspace stays usable to the end of it.
- Downgrades take effect at the next cycle, so there is nothing to refund.
- Upgrades take effect immediately and are charged for the cycle immediately.
- If you were charged after cancelling, or charged twice for the same cycle, that is our mistake and we refund it in full without argument.
5. If you think a charge is wrong
Raise a dispute rather than a refund. Email [email protected] with the subject Billing dispute, the date and the amount. We will pull the underlying usage rows — what was called, for how long, at what rate — and show you the working. If the charge was wrong, we correct the balance. If it was right, you will be able to see why.
6. Failed or duplicated payments
If a top-up left your account and did not appear in the wallet, send us the payment reference. We reconcile against the gateway and either credit the wallet or confirm the payment never completed. Either way you get an answer, not a shrug.
7. How to ask
Email [email protected] with the subject Refund request, the workspace name, and the amount. We acknowledge within two working days and tell you the outcome and the reason for it.
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